Skip to main content

Support Policy

Last Updated: 06 Mar 2026

This Support Policy describes the support services provided by DailyMind LTD ("we," "us," or "our") for Simple Glossary for Confluence ("the App").

Support Channels​

Scope of Support​

Support covers:

  • Installation and configuration assistance
  • Bug reports and troubleshooting
  • Questions about App functionality
  • Security vulnerability reports

Support does not cover:

  • General Atlassian Confluence administration
  • Custom development or feature requests (handled separately)
  • Issues caused by third-party apps or modifications

Response Times​

We will make reasonable efforts to respond to support requests in a timely manner during business hours (Monday-Friday, 09:00-18:00 EET, excluding public holidays). Response times may vary depending on the complexity and severity of the issue.

Security Vulnerabilities​

We take security seriously. If you discover a security vulnerability in the App:

  1. Report it to [email protected] with the subject line "Security Vulnerability Report"
  2. Do not publicly disclose the vulnerability before we have addressed it

We will acknowledge security reports and provide status updates as we work on a fix.

Maintenance Windows​

  • Planned maintenance will be announced at least 48 hours in advance via email to affected customers
  • The App runs on Atlassian Forge infrastructure; platform-level maintenance is managed by Atlassian
  • We aim to schedule maintenance during low-traffic hours (weekends or evenings EET)

App Updates​

  • Updates are delivered through the Atlassian Marketplace
  • We recommend keeping the App updated to the latest version for security and stability
  • Release notes are published on the Marketplace listing

Contact Information​

For support inquiries, please contact us at [email protected].